Track Your Order

Order Tracking

Once your order is shipped, you'll receive a tracking number via email. Use this number to track your package's progress.

How to Track

1. Check your email for shipping confirmation
2. Click the tracking link in the email
3. Or visit the carrier's website directly
4. Enter your tracking number

Shipping Carriers

We work with reliable shipping partners:

• DHL Express
• FedEx
• UPS
• Local postal services

Delivery Timeframes

• Standard Shipping: 5-10 business days

Order Status Updates

• Order Confirmed: Payment received and order processing
• Preparing for Shipment: Item being prepared
• Shipped: Package is on its way
• Out for Delivery: Package will arrive today
• Delivered: Package has been delivered

Tracking Issues

If you haven't received tracking information within 2 business days, or if tracking shows no updates for several days, please contact us.

Contact

Email: support@kugooescooter.com
Working Hours: 9:00 AM – 6:30 PM