Help & Support

How can we help?

Questions about your scooter, an order, shipping or spare parts? Find quick answers below, or send us a message — our team replies within 24 hours, every day of the week.

Send us a message Read the FAQ
Get in touch

Send us a message

Fill in the form and we’ll get back to you within 24 hours — any day, weekends and holidays included. Include your order number if your question is about an existing order.

By sending this message you agree to be contacted about your enquiry. We never share your details.

Email us directly

support@kukirinofficial.com

Best for order-specific questions, warranty claims and returns. We reply within 24 hours.

Response time

We reply to every message within 24 hours — any day of the week, weekends and holidays included.

Looking for a part?

Browse the full spare-parts catalogue, filtered by model.

Go to spare parts →

Good to know

Everything before you ask

The essentials most riders need — shipping, warranty, returns and payment, all in one place.

Shipping & delivery

Free EU & UK shipping on orders over €49 (otherwise a flat €19.90). Dispatched from EU warehouses — typically 2–7 business days.

12-month warranty

Every KuKirin scooter includes a 12-month limited warranty covering manufacturing defects, plus ongoing after-sales support.

Returns & refunds

14-day right of withdrawal within the EU. Items must be unused and in original packaging. Contact us to start a return.

Order tracking

You’ll receive a tracking number by email as soon as your order ships. You can also track it from your customer account.

Secure payment

We accept major cards, PayPal, Apple Pay and Google Pay through a fully secure checkout. Duty-free pricing on every order.

Spare parts & repairs

Original parts for every model, listed by compatibility. Not sure what fits? Send us your model and we’ll point you to the right part.

Help centre

Frequently asked questions

Where do you ship from and how long does delivery take?
Scooters are dispatched from local EU warehouses. Delivery usually takes 2–7 business days depending on your country. Shipping is free on orders over €49; below that a flat €19.90 applies.
Which countries do you deliver to?
We deliver across the EU and to the United Kingdom. All prices are duty-free, so there are no surprise customs fees on delivery.
Which payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay and Google Pay. Every payment is processed through a fully secure checkout.
How do I track my order?
Once your order ships you’ll receive a tracking number by email. You can also follow your order from your customer account at any time.
Is there a warranty?
Yes — every electric scooter comes with a 12-month limited warranty covering manufacturing defects, backed by ongoing after-sales support and a full spare-parts catalogue.
Do the scooters arrive assembled?
They arrive roughly 90% assembled. Typically you just attach the handlebars or stem and tighten a few bolts — tools and instructions are included in the box.
Can I return my scooter?
You have a 14-day right of withdrawal within the EU. The scooter must be unused and returned in its original packaging. Email us and we’ll guide you through the return.
How do I find the right spare part?
All parts are listed by compatible model on our spare-parts page. If you’re unsure, send us your model name through the form above and we’ll help you find it.