Shipping Policy

Where we ship

  • European Union (25 countries): Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • United Kingdom
  • United States

Warehouses

EU orders ship from our warehouse in Poland, UK orders from our UK warehouse and US orders from our US warehouse.

Shipping costs

  • Free shipping on orders of €49 or more.
  • A flat fee of €19.90 applies to orders below €49.
  • In the UK and US the same rates apply in GBP or USD. The exact amount is shown at checkout before you pay.

Processing and delivery times

  • Orders are checked and processed within 12–24 business hours (excluding weekends and public holidays) and dispatched within 1 business day of confirmation.
  • Standard delivery takes typically 4–7 business days after dispatch, depending on your destination and the courier.
  • Pre-order products: the estimated delivery time is shown on the product page. We dispatch your order as soon as stock arrives, and you can cancel a pre-order free of charge until it has been dispatched.
  • If an item is temporarily out of stock, please allow 10–14 business days for restocking and dispatch. We will let you know if there is a delay.

Taxes and duties

  • Prices in the EU include VAT, and there are no customs duties within the EU.
  • UK and US orders ship from local warehouses, so there are no import duties to pay on delivery.
  • Any taxes that apply to your order are shown at checkout before you pay.

Tracking

When your order ships, you will receive an email with a tracking link. Typical carriers in the EU are UPS, GLS and DPD.

Damaged parcels

If your parcel arrives damaged, please take photos of the box and the product and contact us as soon as possible – we will sort it out (see the Return & Refund Policy, section 5).

Possible delays

Weather, carrier disruptions or high demand can occasionally cause delays. Please check your tracking link for the latest status.

Contact

support@kukirinofficial.com – we reply within 24 hours on business days.